• Only items in their original condition, unworn and undamaged are accepted for returns.
  • We are also unable to offer a refund or exchange on the discounted items.
  • Please note that we are unable to accommodate more than one exchange request.
  • We may only exchange shoe sizes and not the design.
  • If you wish to make an exchange, please inform our customer service team within one days of receiving the item. 
  • You may exchange items purchased, at our stores, within a period of 3 days of receiving
    the product.
  • If in case, there is an error on our part, such as delivering damaged or faulty items, we guarantee that, we will take the full responsibility in delivering a replacement, free of charge.
  • And in case, you wish to change the size of the items you purchase, you would need to bear
    shipping charges.
  • Any bespoke design requested by the clients will not be exchanged. 

Find Us On

If you require any further information, please contact us via one of the channels listed below.
Telephone: 081  5 66 55 66

Whatsapp: 0777 111 416
Email: hello@shoe1st.lk

Address: 52/ Kurunegala Road, Katugastota Kandy.20800

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